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Very happy with the sales booking team and the customer care team at Wendy Wu Tours.

Ali was very prompt in responding to me.I had specifically requested Business Class fares to Japan.I did obtain these and we gave now booked the trip!

The contact at Wendy Wu was very helpful and the booking process took only about 10 minutes. Very efficient.

Service rating :

I have completed a weitten survey and sent it recently. Please refer to that.

Product :

I have completed a weitten survey and sent it recently. Please refer to that.

this being our first big holiday as we usually use our touring caravan arti gondalia talk me through the whole booking procedure and it felt my wife and i had started our holiday now, then when we read the invoice which came with in 1 hr we noticed we had made a mistake rang next day to ask if we can change a flight time it was changed within 1/2 hr and a new invoice sent excellent service

Would have been nice to have the email confirming the flights also have some details about visas, and next steps generally. Also more trip information. Or a direction to the website where I could find it. And a specific date by which I could change my mind. The phone con said a day or two. Service in general a bit minimal. Tho friendly .

Requested brochures on line.........Still waiting...but followed up by telephone brochures ordered again arrived following day
and booked trip to China 05/04/2016
previous clients of Wendy Wu 2014 Vietnam.Tour.
WE hope China Tour selected meets our expectations and brochure description.
Promised rapid turn around for Visas (3//5days)at no extra cost as we have a very tight schedule for 2016.(Lucky us)being abroad both late 2015 and early 2016.

The operator was very helpful and explained options clearly

She also said that the Tours were very friendly so that was reassuring and I hope that it proves to be true!

The service I received was ok but not exceptional. Initially when I made contact by email they promised me a call back that day. I did not receive this. I still had not received a call by 2.00 the next day and had to call them myself.

Lovely knowledgeable helpful people on the telephone, tried every option to secure what you wanted.

there was lots of detail given by the travel person which was hard to follow as it really kneaded to sit down with the individual concerned so that you could digest all the information and fully understand the alternatives on the flights offered.i hope that being not as mobile as i used to be because of illness that i can enjoy the holiday and what i have been told with regards the schedule and pace of the trip are suitable to means that i have not took on something that is not at a comfortable pace and out of my capabilities.

Very courteous friendly and efficient representative who dealt with my booking

Booking operators were all busy when we called, but they rang us back within the time period promised. All questions were answered clearly and informatively. E-mail confirmation was prompt. A very good experience.

I needed to ask several questions about 2 different holidays to help us make up our minds as to which one we preferred.The lady who spoke to us was very patient and helpful with her advice and responses and helped us to choose the holiday we finally picked. The actual booking service was faultless and easy and she also answered more questions which helped us. The whole service was extremely helpful and professional.

The service and information provided by Wendy Wu Tours is excellent, if our booked holiday is as good and straight forward as the initial information provided, we will be very pleased.