RESERVATION AND DEPOSIT
In order to confirm your Coach/Tailor-made tour holiday, a non-refundable deposit of R2 500 per person for Tailor-made tours & R14 000 per person for Coach tours (or full payment if booking is within 75 days of departure), must be paid immediately after receiving the confirmation. The booking form and passport copy must be completed and sent with proof of payment to Wendy Wu Tours. Payment of the deposit does not secure the rate of exchange. No cheque payments will be accepted. Wendy Wu Tours reserves the right to correct any errors in rates quoted or calculated or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing.
RECEIPT OF DEPOSIT:
Receipt of deposit will be taken as an understanding by Wendy Wu Tours that the customer has read and agrees to be bound by the terms and conditions set forth in this brochure.
BALANCE OF PAYMENT:
The balance of the holiday cost must be received by us not less than 75 days prior to departure. This date will be shown on the confirmation invoice. Reminders are not sent. However, in line with most major operators, we will make a charge of 5% for deposits and balances paid by credit card. Failure to pay in full by the due date may result in a late payment fee of R600. If we do not receive all payments due in full on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date.
All packages that are inclusive of flights will be subject to airport taxes and will be in addition to the cost of the tour. As fuel prices fluctuates, so too has the amount the airlines charge for these taxes. This amount will also be advised to you at the time of your booking and is subject to change until your airline ticket is issued.
IF YOU WISH TO CHANGE YOUR BOOKING:
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, we will endeavour to make these changes, but it may not always be possible. Any request for changes to be made must be from the lead name on the booking or by the Travel Agent. You will be asked to pay an administration charge as set out below per person and any further cost we incur together with any costs or charges incurred or imposed by any of our suppliers in making this alteration.
Minor amendments to the tour booked – R300
Minor amendments made within 30 days of departure – R600
Transferring between tours or changing departure date – R600
Transferring between tours or changing departure date within 60 days of departure is not permitted and cancellation fees will apply
Reissue of airline tickets – R600 plus any non-refundable costs of the cancelled ticket and any additional costs of the new ticket.
Once a booking is confirmed no name transfers are permitted within 60 days of departure and will be regarded as a cancellation and cancellation fees apply It is important to note that some arrangements such as certain types of air tickets cannot be changed after a booking has been made as they are sold as part of your fixed package: any change will be treated as a cancellation in which case cancellation charges will apply.
IF YOU WISH TO CANCEL YOUR BOOKING:
Because we start to incur costs in relation to your arrangements from the time we confirm your booking, if you cancel we have to make a charge and the nearer to your departure date you cancel, the higher the charge will be. If you wish to cancel a confirmed booking you must do so by writing to our head office. Cancellation takes effect from the day we receive your letter. Cancellation charges are shown in the table below and will be payable immediately on cancellation. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges. Insurance premiums and amendment charges are not refundable in the event of cancellation:
75 or more days Retention of deposit
74– 42 days 30% including deposit
41 – 28 days 60% including deposit
27 – 15 days 90% including deposit
14 days or less 100% including deposit
For independent tailor made bookings, full cancellation fees apply as per the supplier’s terms and conditions. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned and we have no liability in these circumstances.
CANCELLATION BY WENDY WU TOURS:
Wendy Wu Tours reserves the right to cancel a tour prior to departure due to insufficient numbers or other unforeseen circumstances. In such an event alternative guaranteed travel dates will be offered. Should these options not be acceptable Wendy Wu Tours will refund the full price paid less visa cost. If a tour is cancelled due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Wendy Wu Tours will refund all monies except visa costs and any cancellation fees levied by airlines and other third parties. Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of tour services by independent operators to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the tour service provider and Wendy Wu Tours shall not be liable for any claim whatsoever arising from such events.
REFUSAL OF CARRIAGE Wendy Wu Tours reserves the right to remove clients from our group tours for reasons that impact the enjoyment or safety of other tour members, such as, but not limited to, the physical, medical or mental inability of clients to undertake the arrangements of the tour, unsocial or unruly behaviour or the carriage of prohibitive substances and materials.
TRAVEL INSURANCE It is a condition of joining one of our tours that clients are adequately insured for the full duration of their travel arrangements including cover for illness injury death loss of baggage and personal items cancellation and curtailment. Wendy Wu tours cannot be made liable for any cost incurred by the customer on any tour if not adequately insured.
HEALTH REQUIREMENTS: All customers are required to familiarise themselves with any health requirements specific to the countries being visited. All customers are given a Medical Information Form and Tour Dossier with their quote or deposit documents. Customers who are aged 70 years or over, or with a pre-existing condition that affects their fitness to travel, or any medical/dietary requirements must complete and return this document with their Booking Form. All customers should visit their doctor for these aforementioned purposes and/or to confirm that they are physically able to undertake the day to-day requirements of the tour. Should any ailments either exist at the time of booking, or arise before their departure from South Africa, the customer must inform Wendy Wu Tours of these by completing a Medical Information Form.
TRAVEL DOCUMENTS: A passport with minimum of 6 months validity is required for passengers travelling to all countries in our program. Visa fees are included for South African passport holders in all fully inclusive packages. Non South African passport holders may incur additional fees. If passports are not received by Wendy Wu Tours 60 days prior to the specified time the client will be required to pay an urgent visa processing fee. Unless otherwise requested your passport will be returned with final documentation approximately 2 weeks prior to departure. If the customer requests the passports to be returned prior to this, there will be an additional fee incurred. Responsibility for documentation accuracy, passport validity and dispatch of documents rests with the client. Wendy Wu Tours accepts no responsibility for any failure in this respect. Wendy Wu Tours cannot guarantee that any visa will be issued by the relevant authority and accepts no responsibility if a visa application is refused. Any cancellation fees or other expenses incurred by the customer due to the refusal of a visa will be entirely the customer’s liability.
Tipping is a firm and expected element in the Tourism industry today and the Asia region is no exception. The nominated tip amount is to be given to your National Escort at the beginning of the tour and they will do all the necessary tipping on your behalf. Wendy Wu Tours will advise the amount required per person as it is dependent on the length of the Group Tour undertaken as well as the number of participants.
Wendy Wu Tours (herewith called the Company) acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle any hotel or restaurant or any other supplier of services. All coupons, receipts and tickets are issued subject to the terms and conditions specified by the supplier and all services are subject to the laws of the country where the services are provided. The Company acts only as an agent for the owners, contractors and suppliers of transportation and/or other related travel services provided and assumes no responsibility for the loss or damage to baggage or property or for any injury, illness or death or for any damages or claims howsoever caused arising directly or indirectly from accidents, loss or damage to person or property delays, transport, failure, strikes, wars and uprisings or acts of God etc. over which the Company has no control.
It is the travel agents’ responsibility to ensure that all invoice and itinerary details and documentation issued By Wendy Wu Tours are correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Conditions.
Changes in operator land costs, airfares, taxes, fuel surcharges and currency exchange rates may affect the price of particular group tours. For these reasons, it is essential that the agent/ customer reconfirms all arrangements at the time of booking and prior to paying the final payment.