IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THE FOLLOWING CONDITIONS BEFORE MAKING YOUR BOOKING.
RESERVATION AND DEPOSIT – Please complete and forward the attached booking form accompanied by a deposit of ZAR2000 per person to Wendy Wu Tours or your travel agent to arrive within 7 days of receiving the confirmation we are holding space for you. Wendy Wu Tours reserves the right to correct any errors in rates quoted or calculated or any omissions made at any time during your booking.
BALANCE OF PAYMENT – The final balance is due 60 days prior to departure. Failure to pay in full by the due date may result in a late payment fee of ZAR300 or cancellation. Bookings made within 60 days of departure will automatically incur the late payment fees if payment is not received by Wendy Wu Tours within 3 days of booking. Payments by Credit Cards will incur a fee; an additional 3% service charge will apply
FEES AND CHARGES – All fully inclusive prices indicated in the brochure are based on group travel and any deviation from the set itinerary will incur a breakaway fee of R 700.00 per person. Additional arrangements for instance transfers and accommodation etc outside the set group arrangements/dates are at an additional cost and are not covered by the breakaway fee
AIRLINE FUEL SURCHARGES – All packages that are inclusive of flights will be subject to airline fuel surcharges that will be applied from time to time by the airline and will be in addition to the cost of the tour. These fees cannot be waived.
AMMENDMENT FEES – The following fees will apply
Amendment to confirmed itineraries – ZAR150 per change
Amendments within 30 days of departure – ZAR300 per change
Transferring between tours (outside of 60 days) – ZAR600 per person fee must be paid at the time of the change. Passengers will have 7 working days to decide which tour they want to transfer to; otherwise an instant cancellation will occur.
Transferring between tours (within 60 days) – See ‘cancellation by client’ for applicable details
Reissue of airline tickets – ZAR600 per person
Bookings of only 3 night’s accommodation or less – ZAR200 per booking
Rail tickets and passes only – ZAR600 per booking
Once a booking is confirmed no name transfers are permitted as this will be regarded as a cancellation.
CANCELLATION BY CLIENT – All cancellations must be made in writing to Wendy Wu Tours and will be subject to the following cancellation charges from the date the written cancellation is received:
More than 60 days prior to departure loss of deposit, with ZAR600 pp placed in credit toward a future tour within 12 months of cancellation.
Between 59-50 days prior to departure 25% of total tour cost
Between 49-40 days prior to departure 50% of total tour cost.
39 days or less prior to departure 100% of total tour cost.
In the event of a cancellation, any refunds will be less administration fees including visa, transfer fees and any applicable amendment fees. Regrettably cancellation charges and fees cannot be waived. There can be no exceptions.
No refund will be made for any unused portions of the holiday after departure date. Please note that employees of any overseas company or staff of Wendy Wu Tours outside South Africa are not authorized to make any undertakings to clients in respect of refunds or any other matters.
LATE BOOKINGS – Bookings made less than 60 days prior to departure from South Africa will incur a late booking fee of ZAR200, less than 30 days ZAR 350, plus any applicable urgent visa processing fees.
CANCELLATION BY WENDY WU TOURS – Wendy Wu Tours reserves the right to cancel a tour prior to departure due to insufficient numbers or other unforeseen circumstances. In such an event alternative guaranteed travel dates will be offered. Should these options not be acceptable Wendy Wu Tours will refund the full price paid less visa cost.
REFUSAL OF CARRIAGE – Wendy Wu tours reserves the right to remove clients from our group tours for reasons that impact the enjoyment or safety of other tour members, such as, but not limited to, the physical, medical or mental inability of clients to undertake the arrangements of the tour, unsocial or unruly behavior or the carriage of prohibitive substances & materials
HOTEL DESCRIPTIONS MAPS & PICTURES – Hotel descriptions featured in this brochure are based on current hotel guides and contractual agreements provided by suppliers. Any facilities described are subject to change at any time. Maps and photographs are included for general information only and may not necessarily reflect actual routings, location or services. Hotel room photographs may not be specific to the actual room occupied. Wendy Wu tours has made reasonable enquiries to verify that the descriptions and details are accurate but does not warrant that they are.
WILLING TO SHARE - Wendy Wu Tours will endeavour to match together ‘Willing To Share’ passengers of the same sex and age group on their departure. If however we are unable to do so, the passenger will be not be required to pay the applicable single supplement to undertake the tour. However rail and cruise supplements are additional and cannot be waived.
TRAVEL INSURANCE – It is a condition of joining one of our tours that clients are adequately insured for the full duration of their travel arrangements including cover for illness injury death loss of baggage and personal items cancellation and curtailment. Wendy Wu tours has the right to require a client to produce a copy of the policy of the insurance taken out.
HEALTH REQUIREMENTS – Clients are required to familiarise themselves with any health requirements specific to the countries being visited. It is highly recommended that clients consult their GP for this purpose. All passengers will be given a medical certificate when given their quote which must be completed and returned with their booking form. Passengers aged 70 years or more, or those with a pre existing condition or any medical dietary requirement must also submit a letter of fitness completed by their Doctor confirming they can undertake the demands of their tour unaided.
TRAVEL DOCUMENTS – A passport with minimum of 6 months validity is required for passengers travelling to all countries in our program. Visa fees are included for South African passport holders in all fully inclusive packages. Non South African passport holders may incur additional fees. If passports are not received by Wendy Wu Tours 60 days prior to the specified time the client will be required to pay an urgent visa processing fee. Unless otherwise requested your passport will be returned with final documentation approximately 2 weeks prior to departure. Responsibility for documentation accuracy, passport validity and dispatch of documents rests with the client. Wendy Wu Tours accepts no responsibility for any failure in this respect.
CONSULAR ADVICE – We recommend that you review information provided by the South African Department of Foreign Affairs and Trade prior to making your booking by visiting their website www.dfa.gov.za for the latest information. We strongly recommend that you familiarise yourself with the latest Government Consular advise and information regarding the country you intend to visit.
TIPPING – Tipping is a firm and expected element in the Tourism industry today and the Asia region is no exception. The nominated tip amount is to be given to your National Escort at the beginning of the tour and they will do all the necessary tipping on your behalf. Wendy Wu Tours will advise the amount required per person as it is dependent on the length of the Group Tour undertaken as well as the number of participants.
SHOPPING - Shopping can be fun and entertaining, especially in local markets, where many copies of international brand names can be purchased for next to nothing. However, Wendy Wu Tours, its staff and employees are not qualified nor permitted to ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited and the security of using a credit card to purchase such goods. In all cases the purchasing of goods and the use of a credit card for those transactions is entirely at the clients own risk and at all times the clients must use their own discretion.
RESPONSIBILITY – Wendy Wu Tours (herewith called the Company) acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle any hotel or restaurant or any other supplier of services. All coupons, receipts and tickets are issued subject to the terms and conditions specified by the supplier and all services are subject to the laws of the country where the services are provided. The Company acts only as an agent for the owners, contractors and suppliers of transportation and/or other related travel services provided and assumes no responsibility for the loss or damage to baggage or property or for any injury, illness or death or for any damages or claims howsoever caused arising directly or indirectly from accidents, loss or damage to person or property delays, transport, failure, strikes, wars and uprisings or acts of God etc. over which the Company has no control.
PROCEDURES FOR LODGING COMPLAINTS OR CLAIMS – Should the client not be satisfied with any aspect of their arrangements they must immediately inform the guide or National Escort who will endeavour to resolve the issue at the time. If this is not possible and you wish to lodge a complaint or claim this must be done in writing with Wendy Wu Tours in South Africa within 30 days of the date of the completion of your Wendy Wu Tours arrangements. Relevant receipts and substantiating evidence must be attached to the letter of claim.
AIRLINES – Airlines featured in this brochure do not by virtue of their endorsement represent themselves either as contracting with any purchaser of a holiday from Wendy Wu Tours or as having any legal relationship with such a purchaser.
BROCHURE VALIDITY – Prices including international airfares are subject to particular booking classes being available on these airlines. Should the booking class that price is based on not be available and a higher cost booking class be required, Wendy Wu Tours reserves the right to amend quoted prices due to this supplement. Tour itineraries and prices in this brochure are accurate at the time of printing and prices are based on USD exchange rates as at 01 September 2008. Once a client has paid in full, the price of the tour is guaranteed, subject to any tax changes or levies imposed by any government or their agencies or any airline. The prices for tours 31 March 2009 are subject to change without any prior notice. The departure dates of tours post March 2009 are subject to change due to future airline schedules. Wendy Wu Tours reserves the right to make alterations to itinerary’s departure dates and prices due to circumstances beyond their control.
LEGAL JURISDICTION - South African law and the jurisdiction of South African courts will govern the relationship between the Client and the Operator The Operator shall be entitled to institute any legal proceedings arising out of or in connection with this contract in any Magistrates Court having jurisdiction in terms of Section 28 of the Magistrates Court Act no. 32/1944 as amended, notwithstanding that the amount in issue may exceed the limits of such jurisdiction.
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