Will my South African plugs fit into overseas power points?
There is an electricity supply of 220 volts throughout Indochina, in the cities and most towns. 240-volt appliances will work safely with this supply. However, there is no universal power point, they vary not just from one country to the next but from one hotel to another. You can buy adaptors, also known as conversion plugs, from hardware, department and Duty free stores all over South Africa. In Cambodia, they generally use the round two-pin (Europe) plug, or the flat three-pin (U.K) plug.
What types of meals are served on tour?
On our fully inclusive group tours, all meals are included on your tour for your convenience and enjoyment. Breakfast will be a buffet with a combination of local and western style food served in your hotels. Lunches & dinners are traditional banquet meals served in local restaurants or your hotels. Beverages are an additional cost and are readily available. The local beer is Angkor Beer, though the Singapore beers Tiger and Anchor are readily available. In a local shop a can of beer can be around USD0.45. In more expensive restaurants, a large bottle of beer can be up to 4USD each (1USD local shops). Siem Reap is generally more expensive than Phnom Penh for drinks and shopping. Bottles of spirits are very cheap.
For independent travel meals provided are listed in the itineraries. Breakfast is provided in Cambodia as part of your room rate and hence will always be included.
Can I drink the local tap water?
We strongly recommend that you do not drink the tap water nor take ice with your drinks. In most hotels complementary water, which is suitable for drinking and cleaning your teeth, is provided. Fridges amongst the local populace are not common with the ‘Ice Man’ the main source for every ones refrigeration/cooling. Keep an eye out for them on the main streets.
Is it worthwhile to have travel insurance?
As a condition of travel you must take out travel insurance for your overseas travels to cover you against any situations that may arise. Please enquire with one of our friendly staff or ask your travel agent for further details.
What immunisation do I need, when travelling to Cambodia?
A Health Certificate is not required when traveling to Cambodia. Please consult your doctor or contact the Travel Clinic in your capital city for your vaccination requirements.
How far in advance should I book?
As a general rule, it is best to book as soon as you have made a firm decision on a particular tour in order to avoid disappointment, as our tours fill up rather quickly. To make a booking, contact our office to check for availability, then simply fill out our booking form and send a ZAR2 500 deposit. You may also book online, by following the prompts on the booking form.
Do you create tours specifically for my requirements?
We understand that group travel is not always suited for everyone, so we will happily custom make any itinerary to suit your specific needs.
How much money should I allocate for tipping?
Tipping is not common practice in Cambodia for restaurants and porterage. It is generally limited to providing a tip to your guide and driver only. As a guide allocate a sum of approximately USD3-5 per person per night for the guide and USD1-2 for your driver. Unlike Vietnam, this amount can be paid at the end of your time with your guide and driver as it is only for them and you must be happy with their service.
What is the transport and transfers like on the tours?
The travel modes on our Cambodia tours have been planned with both variety and enjoyment in mind. Coach tours, boat trips, elephant rides and flights are employed to make your holiday more enjoyable. Travel through Cambodia requires patience as schedule changes are common and the road conditions are poor in rural areas, especially on unsealed roads.
Upon arrival you will be met by our airport representative who will be waiting for you with a sign showing your name and our company logo.
On the last day, clients must be at the airport an hour prior to departure for domestic flights and 2 hours for international flights. In Phnom Penh, it takes approximately 30 to 45 mins to drive from the hotel to the airport. In Siem Reap, transfers last 15 to 30 mins. Your guide will provide you with some more details concerning the organisation on the departure day.
How much free time do we get whilst on tour?
As indicated in our itineraries daily activities are planned, however the programs are flexible, as whilst at the attractions a period of time is allocated where you are free to roam as you please. Generally, apart from a few performances, the evenings are your own also.
How do I get my visa?
All travellers to Cambodia require a valid passport of minimum 6 months and a Cambodia visa. A one-month visa is available on arrival at Phnom Penh and Siem Reap airports and costs USD25.00 for a tourist visa and USD30.00 for a business visa. The process takes about 30mins pending on numbers. You will need two passport photos (though only one may be used) and a completed visa form which is also given out at check-in with the arrival card.
What is the breakaway fee?
All fully inclusive prices are based on group travel and any deviation from the set itinerary will incur a breakaway fee of ZAR700.00 per person.
What is the fuel surcharge?
All packages that are inclusive of flights will be subject to airline fuel surcharges that will be applied from time to time by the airline and will be in addition to the cost of the tour. These fees cannot be waived.
What is a Re-routing Fee?
A re-routing fee will be applied whenever a passenger changes the arrival/ departure city, to that of another where there is a difference in the airfare cost.
Are there any baggage restrictions?
All passengers are limited to two (2) items of luggage each:
> One (1) suitcase or backpack, with a maximum weight of 20kg and maximum size of 70 litres.
> One (1) piece of hand luggage, with a maximum weight of 5kg. It is advisable that your hand luggage consist of a day “daypack”- a small bag which you can access during the day and carry items like your camera, drinking water, toilet paper, hat etc.
It is essential that you have a lock for each piece of luggage. Without one, railway and airline staff may refuse to handle